Most Business Leaders are Delusional About Trust

Why is it that trust, particularly in business appears to be stagnating at best? The answer is very simple. The majority of leaders do nothing to elevate trust with their most valuable stakeholders, their employees. Most ignore the simple fact that internal trust is generally low, and even fewer show any willingness to formally assess and address it. The fallout from the pandemic has certainly exposed low trust as a significant impediment to employee retention and engagement, yet costly trust work arounds including brand trust, customer trust, digital trust, etc. remain…